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Frequently Asked Questions

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Evey Edwards Group - Property Management shows you how to change your air filter. Discussion of the importance of AC filter maintenance.

  • Q: Does your Office have an After-Hours Drop Box?

    A: No.
  • Q: I did not have a pet when I moved in; may I have a pet now?

    A: Do not move a pet into the home without permission. Email us your request, providing details of the pet and we will submit your request to the owner. If the owner is agreeable, a pet fee will be required, together with a pet addendum which will be made part of your lease. Pet fees are based on weight i.e. less than 25 lbs = $150.00 and 60lbs + = $300.00. The first $150.00 is a non-refundable fee, the remaining fees are refundable with “good behavior”. Most owners are very agreeable to saying yes to pets, but unfortunately some breeds are considered “aggressive” and per the homeowners’ insurance company are not allowed – please check with us to find out.
  • Q: We just moved in and the kids want a trampoline?

    A: Believe it or not – this is a real issue, not with us or the home owner, but with the homeowner’s insurance company. If something happens, the insurance company want to know that you will assume liability if your child, or a neighbors child (who came over to play) is covered. The home owners’ insurance company will want you to sign a rider, which is made part of your renters insurance. It is not expensive and can be purchased for as little as $14.00 per year – but you will be required to show proof of additional liability coverage for this item.
  • Q: When I move out, what do I need to do to receive my full security deposit back?

    A: When you vacate the property we ask that you take all your possessions, sweep the garage out and we will arrange for full house cleaning & carpet cleaning to be done by one of our preferred vendors at your cost. Additionally the following consumable items should be taken care of; all light bulbs should be working, smoke alarms operative, a new a/c filter(s) installed, grass cut/edged as appropriate and home & yard free of debris. If all items have been attended to, and there are no damages, your security deposit, less the cleaning costs per your lease, will be returned to you at your forwarding address within 30 days of move out. If there are out light bulbs, missing or out smoke alarm batteries etc, consumables are a tenant paid item and will be replaced at your cost. If there are damaged or broken items needing repair i.e. drywall repair, broken window etc. we will arrange for a vendor to complete items at your cost. Repair costs will be deducted from remaining security deposit funds and you will receive a full statement with copies of any vendor invoices detailing work completed.
  • Q: Why do we have to have Renters Insurance?

    A: In the event there is a water leak, fire damage or other catastrophe your renters insurance not only covers the cost to replace your personal effects, but also pays for you to stay somewhere else while repairs are being made to fix and repair your home. It is totally affordable and can be purchased for as little as $10.00 per month. All our properties require tenants to have renters insurance – check with your auto insurance provider and “bundle” your renters insurance in with it – you might be surprised how affordable it is. One of our clients actually got money back ($5.00) when they added renters insurance!
13300 Old Blanco Road
Ste. 100
San Antonio, TX 78216
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