Our first priority is the health and safety of our team and of you, our residents and clients. We have been closely monitoring the ever-changing discussions regarding the current pandemic of coronavirus disease 2019 (COVID-19) and will be actively updating our policies as we continue to provide services to everyone. Our team will be following the guidance of local, state and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
The City of San Antonio has established a hotline to take questions from residents about COVID-19.
The hotline will operate between the hours of 8 a.m. and 7 p.m. Monday through Friday, and 8 a.m. through 4 p.m. on weekends. Additionally, operators will be able to help callers in English and in Spanish.
Lastly, if you need more information, click here to access the city of San Antonio's website.
COVID-19 Hotline - Call 210-207-5779
Actions We Are Taking Now
Emergency maintenance or urgent requests will be immediately dispatched. When submitting an urgent work order, please notate if anyone in your household has been or is currently sick so that our vendor can be prepared to protect themselves.
In regard to repairs, we are allowing vendors to not stay in a property to make a repair if any occupant shows any flu-like symptoms or any signs of physical health problems. The vendors have families they go home to and we want to keep them safe as well. If you need to have repairs done, but do not want to interact with the vendor, please make arrangements with the vendor to allow them access in your absence(someone you trust to be present for the appointment). We are requesting our vendors wash their hands before and after each property they visit as well as use hand sanitizer as often as needed.
All “non-essential” requests will be held temporarily and dispatched after things settle down.
Periodic Walk-Throughs will be rescheduled until further notice. If you have a renewal or periodic property check scheduled, we are not going to be completing those for at least the next 30 days. We will re-evaluate as things progress.
PLEASE NOTE: Although our physical office may temporarily close, we are still working remotely and are available during normal business hours. There have been no major changes to our business procedures due to COVID-19.
Precautions to Take
We require all rent to be paid online. Please access here your online portal to set up a recurring payment for the 1st of each month.
Maintenance Requests can be submitted online here.
Stay up to date on the status in your area. Follow the CDC’s Safety Tips and visit the WHO. Also, keep up with Local News to verify access to schools, gyms, parks, restaurants, and more.
We have been made aware of possible reduced hours or layoffs as a result of this COVID-19 health crisis. Should this occur in the future at any point to you, we want to encourage you to reach out to possible relief resources or charities to help with payment assistance. In the past we have seen organizations such as churches, industry organizations, government programs, and non-profit charities which all have helped other residents get through tough times. If you wait until the rent is due, the assistance programs will not have time to process your request and still make your rent payment on time. We are contractually bound to operate to standard protocol until it is mandated to do otherwise. Landlords who own the properties you live in still have to pay mortgages, HOA fees, taxes, insurance etc. and our contracts with them require that rents still be collected. If your employment has been compromised and you face uncertainties, please contact us and let us know immediately in writing. We will also send you a Resident Response Form for your completion – so that we may know how to assist you.
If there are any changes to our business procedures due to COVID-19 that affect you, we will notify you via text and/or email and post the information on this page.
We are all being impacted by this virus and Evey Edwards Group want to help however we can. We wish all the best to you and your family, and remind everyone to keep washing your hands, stay safe & healthy!